Service Levels within a contact center typically plunge during lunch hours. One solution for lunch time coverage is to deploy part-time shifts from 10AM to 2PM. This is a perfect schedule for patient access employees seeking the flexibility of part-time employment while being at home in the morning and afternoon for family activities.
Cost Savings: Two part time employees working a five day/four hour lunchtime shift will make a larger impact on Service Level than one full-time employee–for the same cost!
