Service Levels within a contact center typically plunge during lunch hours. One solution for lunch time coverage is to deploy part-time shifts from 10AM to 2PM. This is a perfect schedule for patient access employees seeking the flexibility of part-time employment while being at home in the morning and afternoon for family activities. Cost Savings: [...]
To improve the impact of your organization's access scorecards, keep it simple to assure the combined metrics tell the right story. It is easy to keep adding patient access metrics and charts to the scorecard as they are developed but this often confuses the recipient and blurs the metrics that drive change. We recommend you [...]
Have you assessed the no-show appointments rate of your different patient populations? One way to analyze this is to study the impact based on visit types. Many organizations have current initiatives focused on reducing re-admission rates by providing follow-up ambulatory appointments at the time of discharge. We have found that this type of appointment can [...]
