Access Advisors Client Partners

Access Advisors assessed call operations across Northwestern to document performance, analyzed staffing needs, and developed a consolidation project plan that included key design strategies in alignment with industry best practice operations. Additionally, Access Advisors developed a communication plan for the Northwestern Regional Practice Plans and provided project management oversight of the contact center consolidation efforts across Northwestern Medicine.

Access Advisors assessed call operations across Wake Forest and developed a call center consolidation project plan that included the transition of all ambulatory call activities into a newly developed centralized Access Center. Additionally, Access Advisors partnered with Wake Forest leaders to transition each of the practices into the Access Center with minimal disruption to clinic operations, and partnered with Wake Forest leaders to build a Primary Care Same Day Access and Specialty Care Priority Scheduling Strategy to improve new patient capture and increase revenues.