Patient Access Playbook ™

Our Patient Access Playbook ™ allows us to navigate access solutions in capacity management, appointment utilization, and contact center operations.  Using this unique set of processes, tools, scorecards, organizational designs, and execution strategies, Access Advisors partners with client to implement the steps needed to provide high-performing patient-centric access to care.

The following list illustrates some of the best practice solutions that is contained in The Patient Access Playbook ™.  During an Access Advisors engagement, we work to tailor these solutions to the client’s specific current state operations, culture, and access goals of the organization.

• Patient Access Organizational Structure and Job Descriptions
• Industry Best Practice Processes and Benchmarks
• Patient Access Scorecard (On-stage and Off-stage Reporting)
• Advanced Practitioner Strategy and ROI Analysis
• Provider Schedule Change Request Process with Electronic Accountability Sign-off
• Appointment Reminder System Technology and Supporting Processes
• Same Day and/or Priority Access Design and Implementation
• Patient On-Time Arrival Program with Airline Industry “Check-in” Time Concept.
• Project Management and Implementation Tools and Trackers
• Provider Engagement Strategies

• Master Scheduler Skill Competency Level Checklist and Review
• Template Designs Optimized for Specialty
• Green Light Access ™ Revenue Drivers
• Patient demand/capacity measurement for Departments
• Staggered Session Strategy for increased throughput of Front-Desk Staff
• Level Scheduling Protocols to Spread Clinics evenly Throughout the Week
• Master Schedule Optimization Menu for Providers
• No-Show and Last Minute Cancel Reduction Program – The Provider’s “Vacancy Rate”
• Determine Patient Graduation Opportunities within a Provider’s Panel.
• Epic/Cerner/IDX/Other System Specific Optimization Techniques

• Provider Protocols Review and Development
• Staffing Analysis and Workforce Management Calculations
• Temp Staffing Development and Deployment
• Phone Tree Development and Implementation (Simple and Patient Focused)
• Best Practice Gap Analysis Assessment
• Contact Center Consolidation Project Plans and Trackers
• Department and Contact Center Compact Agreement of Accountability
• Access Academy Training Program for Staff and Leaders
• Technology Review and Recommendations
• Access Informatics Analytical Review of Staff and Leader Performance